LEVEL TWO · FOR MIDDLE MANAGERS & OPERATIONAL LEADERS
Operational Leadership & Management Programme
For middle managers and operational leaders responsible for people, performance, resources, stakeholders, service delivery, projects, departments, branches, or functional teams — who must turn plans into disciplined performance.
WHAT PARTICIPANTS LEARN
Turning plans into measurable performance
Participants develop capability in leadership, stakeholder management, coaching, change, operational planning, financial awareness, data use, continuous improvement, and workplace-based management impact.
The programme is delivered fully online through executive-style sessions, impact labs, coaching clinics, and workplace application — with professional outcome linked to Chartered Manager or Foundation Chartered Manager routes, subject to experience, eligibility, and verification.
IDEAL FOR
Who should attend
Middle managers, operations managers, HR managers, finance managers, branch managers, project managers, functional leaders, senior supervisors, entrepreneurs, and departmental heads.
ORGANISATIONAL VALUE
What your organisation gains
Strengthens middle management, improves operational planning, increases accountability, supports data-led decision-making, and connects leadership development to measurable service, quality, cost, or productivity improvement.